Routine Cleaning:

To help us provide the best cleaning possible, please:

• Wash or put away dishes before we arrive so we can fully clean and sanitize your kitchen sink.

• Have a working upright vacuum available for routine cleanings. (We bring our own vacuum for initial and deep cleanings.)

• Tidy up floors, counter tops, and other surfaces as much as possible so we can focus on detailed cleaning rather than picking up. If you need extra tidying, let us know ahead of time and we'd be happy to add it to your service!

• Please place a toilet brush next to each toilet. We do not carry toilet brushes from home to home.

• Heavily decorated or cluttered areas may be cleaned around if we cannot safely move the items.

Deep Cleaning:

To help us clean your home as thoroughly as possible, please:

• Remove items from heavily decorated shelves, counter tops, and surfaces you'd like us to fully clean.

• Put away important documents, valuables, and fragile or sentimental items.

• Let us know about anything delicate, loose, or damaged (such as blinds, mirrors, light fixtures, or family heirlooms) before we begin.

• Clear dishes from the kitchen sink and counter tops.

• Remove trash, dirty dishes, and unnecessary clutter from bedrooms and living areas.

• Place a toilet brush next to each toilet. We do not carry toilet brushes between homes.

• If you'd like us to clean behind heavy furniture, please move it about one foot away from the wall before we arrive.

• Roll up or move small rugs in bathrooms, kitchens, and entryways if you'd like the floors underneath cleaned.

Don't worry if everything isn't perfect! We understand life gets busy. These recommendations simply help us spend more time cleaning and less time preparing, so you get the best possible results during your appointment.

Upon committing to our cleaning and/or organizational services you will receive via email a detailed checklist of what exactly our services cover. Below is a list of services we do not offer at this time: 

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• Laundry or Dish Services

• Enter Drawers or Closets in Kitchen, Bedrooms, or Bathrooms (unless instructed by a client or agreed upon prior to your scheduled service date)

• Extensive Grout Cleaning in Showers/tubs/floors (we recommend a trained grout specialist/company) 

• Climb Higher Than a Two-Step Ladder 

• Clean TV Screens (dust only)

• Opening Windows (we clean inside window GLASS only)

• Move Furniture/Antique or Delicate Decor (homeowner must move prior to our visit if desired)

• Move Appliances

• Move Around/Clean Under Excessive Decor

• Remove/Clean any pet waste, any other type of animal waste, or pet/bug infestation. 

• Hand wipe Tall/Elaborate Chandeliers

• Hand wipe This Plastic or Metal Mini Blinds

• Clean Unfinished Basements 

• Wash Walls (we have a great, experienced local company we partner with for this service) We will dust them. 

• Washing floors by hand (we use a flat mop system) 

• Clean Up Any Pet/Rodent Waste (a paper towel will be placed on top if any accidents!) 

How do I pay for my visit?

We want you to be happy! Simple as that :) If there was something that was not completed on our standardized checklists, please let us know right away! We offer a 24-48 hour window to contact the office in the event if you are not completely satisfied. We want to provide you with quality service and we value your feedback. We ask that you show grace to our workers (we are not ALWAYS perfect but we try our best!!) and kindly contact us to address any needs that were not met. We will happily offer a solution for you! For routine services- we appreciate feedback and would love to hear if there is ever something we need to work on. Open communication between the office, the client and our cleaners is key in maintaining an excellent client satisfaction level.   

What if I need to cancel/skip my cleaning?

​Last-minute cancellations make it difficult to fill your appointment and can leave our cleaning technicians without work or income for that time. Giving us advance notice allows us to adjust our schedule and offer your appointment to another client who may be waiting. We ask to give us a 24-48 hour notice of any schedule changes. 

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Canceling over the weekend or a holiday will still be subject to the last minute cancellation fee for we are not in the office and or have adequate notice to fill the spot for our staff. If you need to cancel or reschedule your appointment for ANY reason contact us at our business number, 330-397-2815, at any time. Please do not cancel late minute via email or from our automatic reminder text line. We do not get reply's on that line. 

Failure to provide a 24 business hour notice could result in a $55 late cancellation fee per cleaner for routine cleanings and up to 50% of the fee for one-time/deep cleaning/event/move in-out cleanings/organizational services. We understand that circumstances arise that require a cancellation, but if a client has excessive cancellations/reschedules, we reserve the right to cancel all future cleanings.

If you need to skip a cleaning for any reason (going out of town/vacation, family coming in, financial reasons, ect) a skip fee may be charged at your next visit. Skip fees are as follows: Monthly Clients $35, Biweekly $15, Weekly $10. These fees are to make up for extra time if needed by cleaning staff to catch up with the home.